How long will it take to receive my order?

Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.

How to track my order?

You can track your order using your order number or tracking number provided in your shipping confirmation email. Click on Track navigation or Chat with us.

Do you ship internationally?

Yes, we do ship internationally. The shipping fee may vary depending on your location.

Do you offer free shipping?

Shipping fees vary by location and order value. Shipping cost will be calculated at checkout.

What is your return policy?

Returns may be requested within 30 days of delivery. Items must be unworn, unused, in original condition, and include original packaging, accessories, tags, and proof of purchase. Customers pay return shipping for changes of mind, incorrect size selection, or personal preference. BeadCalm covers reasonable return shipping for incorrect, damaged, or defective items. Original shipping fees are non-refundable unless the return is due to our error or required by law. Direct exchanges are not currently offered. Read the full return and refund policy.

Can I exchange an item?

You can exchange an item with a higher-price item or the same item with a different size. See our policy page for details.

Can I cancel or change my order?

If you need to cancel or modify your order, please contact us as soon as possible at junye0003@outlook.com. Orders that have already been processed may not be eligible for changes.