Shipping policy

Shipping Policy

Thank you for shopping with BeadCalm. We ship our handcrafted products internationally using tracked air parcel and international air mail services.

Please review the following information before placing your order.

Order Processing

Orders are generally processed within 2–5 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

As many of our products are handcrafted, certain items may require additional preparation time. If your order is expected to take longer than usual, we will contact you using the email address provided at checkout.

Processing time is separate from shipping time.

Shipping Method

Orders are generally shipped directly from our fulfillment location using:

Tracked international air mail
International air parcel services
Local last-mile delivery partners

The exact carrier may vary depending on the destination country, package size, product type, and available shipping routes.

Once a parcel arrives in the destination country, it may be transferred to a local postal service or delivery company for final delivery.

Estimated Delivery Times

Estimated delivery times begin after your order has been processed and shipped.

Typical delivery estimates:

United States: 7–21 business days
Canada: 10–25 business days
United Kingdom: 7–18 business days
European countries: 8–22 business days
Australia and New Zealand: 8–22 business days
Other international destinations: 10–30 business days

These timeframes are estimates only and not guaranteed delivery dates.

Delivery may be extended due to customs inspections, flight schedules, carrier delays, severe weather, public holidays, peak shopping seasons, local delivery conditions and other circumstances beyond our reasonable control.

Remote areas, islands, military addresses and certain restricted regions may require extra transit time.

Shipping Fees

Shipping fees will be displayed at checkout before payment completion where applicable.

We may offer free shipping, flat-rate shipping or promotional shipping rates for selected products, destinations or order values.

Any free-shipping promotion applies only to the original shipment and normally does not cover return shipping costs.

Order Tracking

When tracking service is available, you will receive a shipping confirmation email with your tracking number once your order is dispatched.

Tracking information may take 3–7 business days to update after shipment, as international parcels need to be received and scanned by the carrier first.

Tracking status may not refresh continuously during cross-border transit. This does not necessarily mean the parcel is stuck or lost.

Please ensure your email address entered at checkout is correct.

Customs, Duties, and Import Taxes

International orders may be subject to customs duties, import taxes, VAT, clearance fees and other charges imposed by the destination country.

Unless the checkout page clearly states duties and taxes are prepaid, such charges are not included in product price or shipping fee and remain the customer’s responsibility.

BeadCalm cannot control these charges and cannot guarantee the amount assessed by local customs authorities.

Customers are responsible for complying with import regulations of their destination country.

If a parcel is refused, abandoned or returned because the customer fails to pay applicable customs charges, refunds will be processed subject to our Refund Policy. Original shipping fees, return shipping fees, customs charges and handling fees may be deducted to the extent permitted by law.

Shipping Address

Customers must provide a complete and accurate shipping address including:

Full recipient name, street address with apartment/unit number, city/state/province, postal/ZIP code, country/region and valid contact number.

We will attempt to update information before dispatch, but changes cannot be guaranteed once processing has started.

BeadCalm is not liable for delays, failed delivery or loss caused by incorrect, incomplete or outdated address provided by the customer.

If a parcel is returned due to address error, delivery failure, refusal or failure to collect, an additional shipping fee may be required before we resend your order.

Delayed Orders & Lost Parcel Investigation

Unexpected delays may occur during international transit.

If tracking status has not updated for more than 10 business days, please contact us via beadcalm88@gmail.com.

If you still do not receive your goods within 45 calendar days after shipment, you may reach out to us to launch a parcel investigation. Once the carrier confirms the parcel is lost, we will arrange reshipment or issue a refund accordingly.

Damaged Items

Please inspect your package upon receipt. If items arrive damaged during transit, retain the outer packaging and take clear photos of damaged products, then contact our support team. All damage-related after-sales requests are governed by our Refund Policy.