Refund policy

Return & Refund Policy

At BeadCalm, every piece is carefully handcrafted from natural herbal materials. We hope you love your order. If you are not fully satisfied with your purchase, you may submit a return request subject to the policy outlined below.

30-Day Return Policy

You may request a return within 30 calendar days from the date your order is delivered.

To qualify for return, items must meet all the following requirements:

Unworn, unused and kept in original condition
Complete with all original packaging, accessories and tags
Free from signs of wear, alteration, damage, stains or improper storage
Accompanied by your order number, receipt or valid proof of purchase

Returns that fail to satisfy these criteria may be rejected.

How to Submit a Return Request

To initiate a return, please email us at beadcalm88@gmail.com and include the information below:

Your full name
Your order number
Name of the item you wish to return
Reason for return
Clear photos or videos if the item arrives damaged, defective or incorrect

Once your return application is approved, send the goods to the following address:

Room 1301, Building A, Yuanlun Mansion, Binjiang District, Hangzhou, Zhejiang Province, China

⚠️ Important Notice:

Do not ship items back before receiving official return authorization and shipping instructions from our team. Any parcels returned without prior approval or sent to an unauthorised address will not be accepted.

Return Shipping Fees

If you return goods due to personal preference, wrong size selection or change of mind, the customer shall bear all return shipping costs.

If you receive incorrect, damaged or defective merchandise, BeadCalm will cover reasonable return delivery fees or offer other appropriate solutions.

Original delivery charges are non-refundable, unless the issue is caused by our error or otherwise required by applicable law.

We highly recommend using a tracked shipping service. BeadCalm accepts no liability for return packages lost or damaged during transit.

Damaged, Defective or Incorrect Items

Please inspect your order immediately upon arrival.

Should your product be damaged, defective or inconsistent with your order, contact us as soon as possible — preferably within 7 days after delivery — via beadcalm88@gmail.com.

Kindly attach your order number and clear photos/videos showing the problem. After verification, we will provide suitable solutions including replacement, partial refund or full refund.

This notification timeframe does not override any statutory consumer rights under local legislation.

Features of Natural Handcrafted Goods

All our jewellery is handcrafted with natural herbal raw materials. Minor differences in colour, texture, grain, shape, size, surface finish and natural scent exist between individual pieces.

Such natural variations are inherent characteristics of handmade products and not regarded as manufacturing defects.

In addition, colours may display differently due to lighting conditions, photography and screen settings. Slight visual discrepancies between product images and delivered items should be expected.

Non-Returnable Items

Unless the goods arrive damaged, defective or incorrectly delivered, the following items cannot be returned:

Products that have been worn, used, modified, washed, damaged or improperly stored
Personalised, custom-made and made-to-order merchandise
Returns missing original packaging or matching accessories
Gift cards
Goods marked “Final Sale” where permitted by law
Items purchased from unauthorised third-party sellers

If you have doubts about return eligibility for specific items, please reach out to us before placing your order.

Exchanges

We do not support direct exchanges at present.

The fastest way to obtain a different product is to complete the return process for your original item. Once your return is approved, you may place a new order for your preferred item.

EU 14-Day Right of Withdrawal

If your shipment is delivered to any country within the European Union, you may legally cancel your purchase within 14 days upon receipt of goods without providing a reason.

To exercise this right, you must notify us within the 14-day period. Items need to be returned in original condition together with all original packaging and accessories.

Customised or personalised products may be excluded from the statutory right of withdrawal to the extent permitted by law.

No clause within this policy will restrict or remove mandatory consumer rights stipulated by applicable laws.

Refund Information

After we receive and inspect your returned package, we will inform you whether your refund request has been approved.

Once approved, refunds will be processed to your original payment method within 10 business days. Please note that banks, credit card issuers or payment providers may require extra processing time for funds to show in your account.

Except where required by law, the following fees cannot be refunded:

Initial outbound shipping charges
Return delivery costs
Customs duties, import taxes and handling fees paid directly to customs authorities or third parties

If you have not received your refund more than 15 business days after approval, please email us: beadcalm88@gmail.com

Order Cancellations

We will try our best to accommodate your request. However, cancellation cannot be guaranteed once the order enters processing or has been dispatched. If your order has already been shipped, you may apply for a return after receiving the parcel in accordance with this policy.